Terms of Use

1. Acceptance of Terms

By accessing or using the Job Avion website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

1.1. Nature of Service (Intermediary Status)

What we do. Job Avion is a Software-as-a-Service (SaaS) platform. We publish software that lets aviation professionals and aviation businesses find each other, describe what they offer, communicate, and agree terms directly between themselves. That software — and nothing else — is what we supply.

What we are not. We do not perform, supply, resell or take responsibility for any of the underlying services or goods offered through the platform. You acknowledge that Job Avion is not:

• a recruitment agency, employment agency, employment business, staffing supplier, temporary work agency, or the employer or joint employer of any user;
• a flight school, Approved Training Organisation (ATO), Part-147 maintenance training organisation, examination centre or awarding body — we deliver no training, run no course and issue no certificate;
• a Part-145 maintenance organisation, Part-M or Part-CAMO organisation, design or production organisation, or a provider of line or base maintenance — we perform no maintenance work of any kind;
• a seller, buyer, distributor, dealer, broker or reseller of aircraft parts, tools, ground support equipment or consumables — we own no stock, operate no warehouse and hold no inventory, and we never take title to or possession of anything listed;
• an airline, aircraft operator, ACMI lessor, charter broker, drone operator or handling agent;
• a carrier, freight forwarder, courier company or customs broker (see Section 16);
• a payment institution, e-money institution or escrow agent — we never receive, hold or transmit the price of anything agreed between users. The only sums we invoice are our own platform fees.

Every contract — of employment, engagement, training, sale, lease, carriage or service — is formed exclusively between the users concerned, on terms they agree between themselves. Job Avion is not a party to any such contract, is not a beneficiary of it, and is not the agent of either side.

2. Use License

2.1. License to Use

Subject to your compliance with these Terms, Job Avion grants you a limited, non-exclusive, non-transferable license to access and use the platform for your personal (Candidate) or internal business (Employer) purposes.

2.2. AI Assistant & Study Aid Disclaimer (Strict Usage Policy)

The AI features provided by Job Avion are licensed to you strictly as a support tool for self-study and information retrieval.

• PROHIBITED USE: You expressly agree NEVER to use AI-generated outputs for actual flight operations, aircraft maintenance, repairs, engineering tasks, or safety-critical decision-making. The AI is a reference aid only.
• NO RELIANCE: Job Avion acts as a study assistant, not an official instructor. You must always verify information against official Manufacturer Manuals (AMM, FCOM) and Regulatory Publications.
• VOICE TRANSCRIPTION: The optional speech-to-text input converts your voice to text automatically. Transcription accuracy is not guaranteed — always review the transcribed text before sending it to the AI assistant.

2.3. User Generated Content & Reviews

Job Avion hosts content published by its users, including reviews and feedback about companies and about specialists. Ratings and written feedback are the subjective opinion of the person who wrote them, based on that person's own experience; they are not statements of fact by Job Avion and are not our views. The rules that govern this content, who may write it, how it is verified and how it can be challenged are set out in full in Section 18 (Company Reviews & Verified Feedback).

2.4. Data Ownership (Logbook)

You retain full ownership of the data entered into your Digital Logbook. You have the right to export this data at any time. Job Avion claims no intellectual property rights over your personal flight or maintenance records.

3. User Account

3.1. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and current information. False representation of licenses or qualifications is grounds for immediate termination.

3.2. Restriction, Suspension and Termination of Access

We may restrict, suspend or terminate an account, or remove or hide content, on the following grounds only:

• the content or conduct is illegal, or breaches these Terms or the Community Guidelines;
• false representation of identity, licences, ratings, approvals or qualifications;
• fraud, payment failure, or deliberate circumvention of the platform's fees;
• abuse of the feedback system, including coordinated, incentivised or fabricated feedback;
• conduct that endangers other users or the security or integrity of the platform;
• where we are required to act by law or by an order of a competent authority or court.

3.2.1. We tell you why. Whenever we remove or hide your content, reduce its visibility, or suspend or terminate your account, we will send you a statement of reasons to the e-mail address on the account, setting out what was restricted, the facts we relied on, the ground under these Terms or in law, whether the decision was taken by automated means, and how to contest it. You may contest any such decision by writing to office@jobavion.com within six months; a person, not a machine, will review it.

3.2.2. Business users. Where you use the platform in a business capacity, we will give you at least 30 days' prior notice with reasons before terminating your access, unless we are under a legal or regulatory obligation to act sooner, you have repeatedly and demonstrably infringed these Terms, or immediate action is needed to prevent illegality or harm to others.

3.2.3. Immediate action. Where content is manifestly illegal or a user presents an immediate risk to others, we may act at once and provide the statement of reasons immediately afterwards.

4. Payment Terms

4.1. Subscription Services (Candidates/B2C)

• Fees for "Student" or "Pro" plans are billed in advance on a recurring basis.
• Cancellations: You may cancel at any time. Access continues until the end of the billing period.
• Refunds and withdrawal: governed by Section 15.5, which sets out the position on refunds and the statutory 14-day right of withdrawal for consumers in the EU.

4.2. Commercial Services (Employers/B2B)

• Recruitment Fees: Employers agree to pay the Success Fees or Service Fees as specified in their specific Service Agreement, Subscription Plan, or Insertion Order agreed upon at the time of service activation.
• Non-Circumvention Policy: Employers are strictly prohibited from using the platform to identify candidates and then contacting them outside of Job Avion to avoid paying fees. If such circumvention is detected, Job Avion reserves the right to:
  1. Ban the Employer from the platform.
  2. Invoice the full applicable fee that would have been due.

5. Limitation of Liability

5.1. General Limitation

To the fullest extent permitted by law, Job Avion shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

5.2. Specific Disclaimers

• Safety Critical Operations: Job Avion categorically refuses any liability for accidents, incidents, or regulatory violations resulting from reliance on our AI tools or content. Usage for operational tasks is at your sole risk.
• Employment & Training: We are not responsible for the quality of training courses listed or the outcome of any job application. We do not guarantee employment.
• Reviews: We are not liable for reputational damage caused by user-generated reviews and opinions.

5.3. Cap on Our Liability

Subject to 5.4, our total aggregate liability arising out of or in connection with the platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim and (b) EUR 500.

5.4. What We Never Exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or for any other liability that cannot lawfully be limited or excluded. If you are a consumer, nothing in these Terms affects your mandatory statutory rights, and any provision that would do so does not apply to you.

6. Intermediary Status & Platform Disclaimer

Job Avion operates exclusively as a Software-as-a-Service (SaaS) intermediary platform. By accepting these Terms, you explicitly acknowledge and agree that:

• Job Avion is not a recruitment agency, airline, aircraft operator, MRO (Maintenance, Repair & Overhaul) organization, training center, seller, buyer, broker, logistics provider, or carrier of any kind.
• All employment relationships, training agreements, commercial transactions, and logistics arrangements are formed solely between the respective users and/or third parties. Job Avion is not a party to any such agreement.
• Users upload their own certificates, qualifications, company details, and other information at their own discretion and risk. Except where we expressly state that we have run a specific check, Job Avion does not verify, guarantee, or endorse the accuracy of user qualifications, company credentials, or the successful outcome or safety of any transaction, recruitment, or logistics request initiated on the platform.
• Job Avion bears no responsibility for any decisions, actions, or omissions taken by users based on information available on the platform.

6.1. What a Verification Badge Actually Means

Some parts of the platform display a badge — for example an identity check on an applicant, or a confirmed employment link behind a piece of feedback. A badge means only that the specific check described for that badge was carried out at the time shown. It is not a statement that the person is competent, solvent, insured, lawfully entitled to work or to travel, that their licences or ratings are valid or current, or that any document they supplied is genuine. We do not authenticate documents and we are not a background-screening service. Satisfying yourself about anyone you hire, engage, buy from or travel with — including verifying their licences, ratings, medicals, right to work and approval status directly with the issuing authority — remains entirely your responsibility.

7. User-Generated Content and Our Role as a Host

Job Avion provides tools that let users publish reviews, feedback, salary reports, interview experiences, forum posts, listings and other content. The content is theirs; the software is ours.

7.1. We Host, We Do Not Author

We do not pre-screen, commission, edit or endorse user content. Every opinion, rating, salary figure and interview account is the statement of the person who posted it, not of Job Avion. Where we apply automated checks — for example image moderation or spam detection — that is a safety measure. It is not editorial approval and it does not make the content ours.

7.2. Our Legal Position as a Hosting Service

Job Avion is a hosting service within the meaning of Regulation (EU) 2022/2065 (the Digital Services Act). We are under no general obligation to monitor the information we store, and no general obligation to actively seek facts indicating illegal activity (Article 8). We are not liable for content stored at a user's request provided we do not have actual knowledge of illegal activity or content and, upon obtaining such knowledge, act expeditiously to remove it or disable access to it (Article 6).

This describes the legal framework; it is not a promise of immunity and it does not apply where the law provides otherwise. Our own statements, decisions and conduct remain our responsibility. When we receive a valid notice we act on it under the procedure in Section 22 (Reporting Illegal Content).

7.3. Removal and Reinstatement

We may remove, restrict or demote content that breaches these Terms, our Community Guidelines or the law. We are not obliged to remove content merely because it is unflattering, unwelcome or commercially inconvenient to the person or company it describes. Where we act against your content you receive a statement of reasons and may contest the decision under Section 3.2.1.

7.4. The Licence You Grant Us

By posting content you grant Job Avion a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, distribute, adapt, reformat, excerpt and translate that content, solely in order to operate, secure, support and improve the platform, and to sub-license it to our hosting, storage, delivery and security providers to the extent needed to deliver the service to you.

What this licence does not include: we do not acquire ownership of your content; we do not sell it; we do not use it in advertising or promotional material featuring you or your organisation without your separate consent; and we do not use it to train third-party foundation models (see Section 12.7).

Duration. The licence ends when you delete the content or close your account, except that (a) copies may persist for a limited period in backups and logs until overwritten in the ordinary cycle, (b) we may retain what we must retain to comply with a legal obligation or to establish, exercise or defend a legal claim, and (c) content that others have lawfully re-shared within the platform, and anonymous aggregate statistics that no longer identify you, may remain.

7.5. Your Responsibility for What You Post

You are responsible for your content. You warrant that you hold the rights to post it, that it is not confidential to someone else, and that it does not infringe anyone's rights. If a third party brings a claim against us because of content you posted in breach of these Terms, you agree to indemnify us for the losses and reasonable legal costs we actually incur. This indemnity applies to consumers only to the extent Bulgarian mandatory law permits, and never covers loss caused by our own fault.

8. Technical Data Disclaimer

Job Avion provides digital tools including maintenance logbooks, technical discussion forums, operational sharing features, and AI-assisted study aids. You expressly acknowledge and agree that:

• Informational Purposes Only: All operational and technical sharing features on the platform are for general informational and peer-to-peer communication purposes ONLY. They NEVER replace or supersede official technical documentation, manufacturer documentation (AMM, CMM, SRM, IPC), or approved maintenance manuals and data.
• No Liability for Uploaded Data: Job Avion accepts no responsibility for the accuracy, completeness, or legality of any technical data, maintenance records, flight logs, or engineering documentation uploaded by users.
• Confidentiality Responsibility: Users are solely responsible for ensuring that any information they upload does not violate confidentiality agreements, non-disclosure agreements, or proprietary data restrictions of their current or former employers.
• Zero Operational Liability: Job Avion holds zero liability for operational incidents, aircraft damages, regulatory non-compliance, or any other consequences resulting from information shared on the platform. Users rely on platform content entirely at their own risk.

9. Legal Information and Contact

This platform is operated by:

• Legal Entity: Avion Technic Ltd.
• Company ID (UIC/EIK): 208530294
• VAT ID: BG208530294
• Registered Address: j.k. Mladost 3, bl. 376, ent. 1, fl. 8, app. 35, 1712 Sofia, Bulgaria

If you have any questions regarding these Terms, please contact us at: office@jobavion.com

10. Special Terms for Recruitment Agencies

10.1. Definition and Status

Users registered under the role "Recruitment Agency" act as third-party intermediaries. Unlike Direct Employers (Airlines/MROs), Agencies are not eligible for the Success Fee model. Access to the Platform for Agencies is provided strictly on a pre-paid Subscription basis (SaaS).

10.2. Subscription & Credit System

• 10.2.1. Non-Refundable Payments: All subscription fees (Scout, Headhunter, Enterprise tiers) are payable in advance and are strictly non-refundable, regardless of whether the Agency successfully hires a candidate during the billing period.
• 10.2.2. "Pay-per-Unlock" Logic: The subscription includes a specific number of "Contact Credits". A credit is considered consumed and deducted from the Agency's balance ONLY when a Candidate explicitly clicks the "APPROVE" button within the chat interface.
• 10.2.3. Rejected Inquiries: If a Candidate clicks "DENY" or does not respond to an inquiry, NO credit shall be deducted from the Agency's balance.
• 10.2.4. Expiration: Unused credits do not roll over to the next billing cycle unless explicitly stated in a custom Enterprise agreement.

10.3. Communication & Monitoring Policy (AI Guard)

• 10.3.1. Anti-Circumvention: It is strictly prohibited for an Agency to share direct contact details (phone numbers, email addresses, external URLs, social media handles) with a Candidate BEFORE the "APPROVE" button has been clicked and the credit has been deducted.
• 10.3.2. Consent to Monitoring: By accepting these Terms, the Agency explicitly consents to the use of automated AI algorithms by Job Avion to scan chat messages in real-time for the purpose of fraud prevention and policy enforcement.
• 10.3.3. Violations & Sanctions: If the Platform detects an attempt to circumvent the payment system (e.g., sharing hidden phone numbers), Job Avion reserves the right to:
  • Block the delivery of the specific message.
  • Suspend the Agency's chat privileges.
  • Permanently ban the Agency's account without refunding any remaining subscription fees.

10.4. Posting Transparency

Agencies are required to provide a valid Salary Range and Location for every job posting. Postings with misleading information or "Negotiable" status in mandatory numeric fields will be automatically rejected by the system.

10.5. Limitation of Liability

Job Avion provides the tools for communication but does not guarantee that Candidates will respond to Agency inquiries or agree to unlock their data. The decision to engage lies solely with the Candidate. The Agency assumes the commercial risk if their offers are rejected by the Platform's users.

11. Drone Services

This section applies to every unmanned aircraft (UAS/drone) job, service listing, pilot profile and regulatory reference offered through the platform, including the Drone Zone.

11.1. Marketplace

The Drone Services section allows users to post service requests and list drone service offerings. Job Avion acts solely as an intermediary connecting requestors with drone service providers and is not a party to any agreement formed between them.

11.2. Service Listings & Liability

Drone operators are responsible for ensuring their certifications, insurance, and operational authorizations are current and valid. Job Avion does not verify operator credentials or guarantee the safety, quality, or legality of drone services offered through the platform.

11.3. Regulatory Compliance

Users of drone services must comply with all applicable national and EU regulations (including EASA requirements) regarding unmanned aircraft operations. Job Avion bears no responsibility for regulatory violations by drone operators or their clients.

11.4. Operator Authorisations and Insurance

Before accepting or performing any drone job, the operator is solely responsible for holding a valid operator registration, the remote pilot competency required for the category of operation (Open, Specific or Certified), any operational authorisation, permit or airspace clearance required for the site, and third-party liability insurance in accordance with Regulation (EC) No 785/2004 where applicable. Job Avion does not check, hold or archive any of these and never confirms that an operation is lawful.

11.5. Drone Zone Regulatory Information

The Drone Zone — including its country regulation pages, airspace and interference map layers and links to national civil aviation authorities — is provided for orientation only. It is not an official source, is not a pre-flight briefing, is not updated in real time and may be incomplete or out of date. Airspace, geographical zones (UAS geo-zones), NOTAMs and national rules change frequently. You must verify every operation against the official publication of the competent national authority before you fly. Job Avion accepts no liability for any decision taken on the basis of Drone Zone content.

12. AI Matching & Agents

This section applies to every AI-assisted feature of the platform, including job and candidate matching, Avion Copilot, AI-generated summaries and suggestions, and automated content screening.

12.1. Silent Mode & Privacy

The Silent Mode feature allows specialists to search for opportunities without being visible to employers or their current network. Job Avion makes reasonable efforts to protect user privacy in Silent Mode but cannot guarantee absolute invisibility.

12.2. AI Job Matching

The AI matching engine provides automated job recommendations based on user profiles, preferences, and job requirements. Match scores are indicative and do not constitute employment offers or guarantees. Users should independently evaluate all opportunities.

12.3. Data Usage

By using AI matching features, you consent to the processing of your profile data, preferences, and activity for the purpose of generating match recommendations. Your data is processed in accordance with our Privacy Policy.

12.4. A Recommendation, Never a Decision

Every AI output on the platform — a match score, a ranking, a suggested candidate, a suggested job, a generated summary or draft — is a recommendation produced by software. It is not a hiring decision, a rejection, an assessment of a person, a qualification check or professional advice. No candidate is hired, rejected, shortlisted or excluded by the platform. The decision always rests with the human user, who is responsible for reviewing the underlying information and for the consequences of the decision. Employers using the platform remain the controller of, and responsible for, their own recruitment decisions, including compliance with equal-treatment and non-discrimination law.

Accordingly, the platform does not carry out automated decision-making producing legal or similarly significant effects within the meaning of Article 22 of the GDPR. If you believe an AI output about you is inaccurate, you may contact us at office@jobavion.com.

12.5. Accuracy and Limitations

AI systems can produce incomplete, outdated or factually wrong output, including output that appears confident and authoritative. This applies in particular to Avion Copilot's regulatory answers, which are informational only and never a substitute for the current official text of the applicable regulation, the operator's approved procedures or the ruling of a competent authority. Full terms are set out in our Disclaimer, which forms part of these Terms.

12.6. Automated Screening

Content posted on the platform (including listings, messages, images and forum posts) may be screened automatically for fraud, spam, prohibited content and circumvention of the payment system. Screening may delay, block or hide content. Where content is blocked automatically you may request human review by contacting us.

12.7. Your Content, Our Models and Training

You keep what you put in and what comes out. As between you and Job Avion, you retain all rights in the material you submit to an AI feature (your "input"), and we assign to you all rights we may have in the output generated for you from that input, to the extent permitted by law. You may use that output for your own professional purposes, subject to these Terms and to the limits in Section 12.8.

Similarity of content. AI features are probabilistic. Other users may submit similar input and receive similar or identical output. Output that is similar to, or the same as, output generated for another user is not your exclusive property, and we may generate such output for others. Output is not certified as original and may not be protectable by copyright in your jurisdiction.

Training. We do not use your inputs, your outputs, your profile content, your documents or your private messages to train third-party foundation models, and we contract with our AI providers on terms that exclude such training. We may use aggregated, de-identified operational data — statistics that no longer relate to an identifiable person — to measure and improve the quality of our own features, and we may retain a limited copy of a specific interaction where necessary to investigate abuse, fraud or a safety incident, or where the law requires it.

Who processes the data. AI features are delivered using models operated by third-party providers acting as our processors. The current list of these providers, the categories of data sent to them, and the safeguards applied to any transfer outside the European Economic Area, are set out in our Privacy Policy. We may change or substitute the underlying model or provider at any time, provided the protections described in this section continue to apply.

12.8. Transparency and Limits on Use

You are talking to software. Wherever you interact with an AI feature on this platform, you are interacting with an artificial-intelligence system and not with a member of our staff or with any human adviser. Content that is generated or materially modified by AI is identified as such in the interface. If you republish AI-generated output elsewhere, you are responsible for labelling it where the law requires.

Never permitted. You must not present AI output as a certification, an approval, an airworthiness determination, a maintenance release, an official interpretation of a regulation, a medical or legal opinion, or the work of a licensed professional. You must not use an AI feature as the basis for a maintenance action, a dispatch decision, a flight-safety decision, a return-to-service decision or a regulatory filing without independent verification against current approved data. You must not use AI features to generate content that is unlawful, discriminatory, deceptive, or that impersonates another person or organisation, nor to circumvent screening, scrape the platform or build a competing dataset.

Your professional obligations are untouched. If you hold a licence, an approval or a professional qualification, nothing produced by this platform reduces, transfers or discharges the duties attached to it. Where our output and an official source conflict, the official source prevails: the current published text of the applicable regulation first, then your organisation's approved procedures, then anything read here.

12.9. AI Availability and Credits

AI features depend on third-party providers and are supplied on an "as available" basis. They may be interrupted, rate-limited, degraded or withdrawn. Consumption of credits by AI features is governed by Section 15. Where a request fails through our fault and consumes credits, those credits are restored.

13. AOG Dispatch

This section applies to Aircraft-on-Ground (AOG) requests, dispatch of specialists and the AOG logistics board. It is supplemented by Section 16 (Transport, Courier & Hand-Carry Services), which governs the carriage of parts and prevails in the event of a conflict.

13.1. Availability Toggle

Specialists may indicate their availability for AOG (Aircraft on Ground) dispatch requests via the availability toggle. Toggling "Available" does not constitute an employment contract or obligation to accept any dispatch request.

13.2. Notifications & Response Times

AOG notifications are delivered on a best-effort basis. Job Avion does not guarantee delivery times or notification reliability. Response time expectations are indicative only and do not create binding obligations for specialists.

13.3. Dispatch Disclaimer

Job Avion facilitates connections between operators and available specialists but does not employ, dispatch, or manage specialists. All working arrangements, safety responsibilities, and contractual terms are between the operator and the specialist.

13.4. Success Fee

Posting an AOG request is free, and joining as a courier is free. A platform success fee becomes due only when a job is completed and confirmed on the platform. The standard fee is 9% of the agreed job price, with a minimum of €5 per job. The fee is a charge for the use of the software that produced the job; it is never a transport charge, and Job Avion never takes custody of the goods or of the payment for the job itself.

Fees accrue per completed job and are invoiced once per calendar month, in arrears, for the preceding month. Fees for a job that is undone, cancelled or under an open dispute on the platform are not invoiced while the dispute is open. Applicable VAT is added according to the status and country of the party invoiced.

13.5. Free Runway and Founding Courier Rate

• 13.5.1. Free runway: a courier pays 0% for the first three months following their first completed job.
• 13.5.2. Founding Courier: the first seven couriers to reach seven completed jobs claim a Founding Courier slot and a rate of 7%, locked for the lifetime of the account. Slots are allocated strictly in the order in which the seventh job is completed and are exhausted once all seven are taken. The slot is personal to the account and cannot be sold, assigned or transferred.
• 13.5.3. Changes: Job Avion may change the standard rate, the minimum fee or the free-runway period for the future with reasonable notice. A rate already locked under 13.5.2 is not affected. Demo and test accounts never accrue fees and never occupy a slot.

13.6. Who Is Invoiced

The success fee is normally invoiced to the courier or transport company that performed the job. Where the job is carried by a private individual rather than a business, that individual is not invoiced: the fee is instead invoiced to the requesting company, which is shown the fee before it accepts the offer, and is capped at €350 for that job. Courier-side incentives (the free runway and the Founding rate) do not apply to a fee payable by the requester.

13.7. Responsibility for the Job Itself

Job Avion is not a carrier, employer, handling agent or dispatcher. Responsibility for performing the job, for the condition and timely delivery of any part, for airworthiness and release-to-service documentation, and for holding adequate transport, cargo and liability insurance rests entirely with the parties to the job. Job Avion provides no insurance of any kind and does not indemnify either party. See Section 16.

14. Line Maintenance & Technical Logs

This section applies to the Line Maintenance module, including defect discussions, MEL references, technical notes and any knowledge-base content shared through it.

14.1. Disclaimer

The Line Maintenance section is for reference and knowledge-sharing purposes only. All statements, documents, and data are unofficial and not sourced from any OEM (Original Equipment Manufacturer) or regulatory authority. Use of any information is entirely at the user's own risk.

14.2. User-Generated Content

Defect logs, MEL entries, and knowledge base contributions are user-generated. Job Avion does not verify the accuracy, completeness, or regulatory compliance of maintenance-related content. Users must never rely on platform content for actual maintenance decisions.

14.3. Confidentiality

Users are responsible for ensuring that information shared publicly does not violate employer confidentiality agreements or expose proprietary maintenance data. The visibility toggle allows control over content exposure.

14.4. Not a Substitute for Official Records

Nothing recorded on the platform forms part of an aircraft's official technical record. The platform is not an approved maintenance-data system, not a technical log, not a continuing-airworthiness record system and not a component of any Part-145, Part-M or Part-CAMO approved organisation's procedures. It does not issue, hold or replace a Certificate of Release to Service, an EASA Form 1, a work order, a task card or a deferred-defect entry.

Every maintenance action must continue to be recorded, certified and retained exclusively in the systems and on the forms approved for the operator, the CAMO and the maintenance organisation concerned, in accordance with the applicable approved procedures and the requirements of the competent authority. Maintenance decisions must be based solely on current approved data from the design approval holder or the operator — never on content read on this platform. Users must not upload manufacturer or operator documentation they are not licensed to distribute.

15. Platform Credits & Billing

This section applies to platform credits, subscription plans and payment. Prices displayed on the platform are the applicable prices; VAT is added where required by law.

15.1. Admin-Granted Credits

Platform administrators may grant credits to user accounts for promotional purposes, beta testing, or as part of service agreements. Granted credits have no cash value and cannot be transferred or refunded.

15.2. Free Trial

Free trial periods may be offered at Job Avion's discretion. At the end of a trial, continued access requires an active subscription or sufficient credit balance. Job Avion reserves the right to modify or discontinue trial offers without notice.

15.3. The Two Credit Pools

Credits power AI features such as Avion Copilot. An account can hold credits from two distinct pools, which behave differently:

• 15.3.1. Monthly plan credits are included in a subscription and are reset to the plan allowance at each renewal. They do not accumulate: whatever is unused at the end of a billing period is lost and is not carried over, refunded or converted.
• 15.3.2. Purchased credits are bought as a one-off top-up. They do not expire, roll over from period to period and survive plan renewal, so you never lose credits you have paid for. They remain available for as long as the account exists.
• 15.3.3. Order of consumption: usage is always charged to the monthly plan pool first, and only draws on purchased credits once the plan pool for the period is exhausted.
• 15.3.4. Metering: credits are consumed according to the actual computational cost of each AI request, as displayed in the billing panel of your account. A per-request ceiling applies so that a single large document cannot exhaust a balance unexpectedly. Where an account has explicitly enabled overage, usage beyond the available balance is billed at the plan's per-credit rate at the end of the period.

15.4. No Cash Value

Credits are a unit of account for access to platform features. They are not electronic money, not a payment instrument and not transferable between accounts. They cannot be sold, exchanged or converted into cash.

15.5. Refunds and Right of Withdrawal

Subscription fees are payable in advance. A subscription may be cancelled at any time and takes effect at the end of the current billing period; the current period is not refunded pro rata, and access continues until the period ends.

Consumers in the EU: you have a statutory right to withdraw from a distance contract within 14 days. By requesting immediate access to digital content and credits you acknowledge that this right is lost once performance has begun and, for purchased credits, to the extent credits have already been consumed. Any unused portion is refunded on withdrawal within that period. Nothing in these Terms limits your mandatory statutory rights.

Beyond the above, credits — whether granted, included in a plan or purchased — are non-refundable. Where a charge is made in error, or a paid feature is unavailable through our fault, the affected credits are restored to the account or refunded. Refund requests are handled at office@jobavion.com.

15.6. Price Changes

Job Avion may change plan prices, plan allowances or the credit rate for future billing periods with reasonable prior notice sent to the e-mail address on the account. If you do not accept a change, you may cancel before it takes effect. A price already paid for a running period is not affected.

16. Transport, Courier & Hand-Carry Services

This section applies to every transport, courier, on-board-courier (OBC), hand-carry, freight, ground-handling or delivery job posted, offered, accepted or performed through the platform, including AOG logistics and personal courier ("passenger hand-carry") jobs.

16.1. Job Avion Is Not a Carrier

Job Avion is not a carrier, freight forwarder, courier company, handling agent, customs broker or transport intermediary of any kind. Job Avion does not accept, hold, take custody of, consolidate, store or move any goods, parts or cargo. Job Avion issues no air waybill, consignment note, CMR, bill of lading or any other transport document, and acts as the agent of neither party.

16.2. The Contract of Carriage Is Between the Users

The contract of carriage — including price, route, timing, liability, insurance and any penalty or remedy — is formed solely between the party posting the job and the company or individual who performs it. Job Avion is not a party to that contract, is not a beneficiary of it, and earns no transport revenue from it. Any fee charged by Job Avion is a platform fee for the use of software, never a transport charge.

16.3. Regulatory Responsibility Rests With the Parties

Customs clearance, import and export control, sanctions and denied-party screening, dangerous goods (IATA DGR / ICAO TI / ADR), security screening and known-consignor or regulated-agent status, operating licences and permits, cargo insurance and liability insurance, airline carriage conditions, travel documents, visas and the right to travel or work are entirely the responsibility of the parties to the job. Job Avion provides no compliance advice and performs no compliance checks.

16.4. No Liability for Transport Outcomes

To the fullest extent permitted by applicable law, Job Avion is not liable for loss, theft, damage, delay, misdelivery, non-delivery, seizure or detention by any authority, fines or penalties, aircraft downtime, personal injury, or any indirect or consequential loss arising out of or in connection with a transport job arranged through the platform.

16.5. Personal Couriers Are Not Our Staff

An individual who offers to carry a part in person is not an employee, worker, subcontractor, agent or representative of Job Avion, and no employment, agency or service relationship arises between that individual and Job Avion. Such individuals act on their own behalf and are responsible for their own tax, social security, insurance and travel compliance.

16.6. No Verification of Persons

Job Avion does not verify the identity, legal capacity, criminal record, insurance cover, qualifications or right to travel of any user offering or performing transport. Where a user voluntarily shares an identity document through the platform, Job Avion transmits that document to the recipient chosen by the user but does not authenticate, validate or check it. Verifying the person you hire is the sole responsibility of the party posting the job.

16.7. Prohibited Cargo

Users must not use the platform to arrange the carriage of anything they are not lawfully entitled to carry, including undeclared dangerous goods, weapons, narcotics, counterfeit or stolen parts, unapproved aircraft parts without valid release documentation (e.g. EASA Form 1 / FAA 8130-3), or goods subject to sanctions or export restrictions without the required authorisation. Job Avion may suspend or terminate accounts used in breach of this clause.

17. Marketplace for Parts, Tools and Equipment

This section applies to every listing of aircraft parts, components, consumables, tooling, ground support equipment, avionics and similar goods published on the platform.

17.1. We Sell Nothing

Job Avion is not a seller, buyer, distributor, dealer, broker, agent or reseller of any item listed. We own no stock, hold no inventory, operate no warehouse and take no item into our possession at any point. We hold no distribution approval and are not part of any approved supply chain. We are not a party to the contract of sale, we do not receive the purchase price, and we provide no escrow.

17.2. No Verification of Parts or Paperwork

We do not inspect, test, appraise, authenticate or trace any item, and we do not verify its condition, origin, provenance, back-to-birth history, shelf life, remaining life, modification or service-bulletin status, or the authenticity or validity of any release document (including EASA Form 1, FAA 8130-3, certificates of conformity, ARC or trace paperwork). Photographs, descriptions, part numbers, serial numbers and documents shown in a listing are supplied by the seller alone.

Verify before you fit. Determining that a part is eligible, airworthy, correctly released and acceptable for installation is exclusively the responsibility of the buyer and the maintenance organisation concerned, in accordance with their approved procedures.

17.3. Prohibited Listings

You must not list, offer or advertise: suspected unapproved parts (SUP); parts with falsified, altered, incomplete or missing release documentation; life-limited parts offered without complete and verifiable back-to-birth records; parts recovered from an accident, incident, fire or water immersion without full disclosure of that history; stolen or counterfeit goods; goods subject to sanctions or export controls without the required authorisation; and anything you are not lawfully entitled to sell or ship. Listings breaching this clause are removed and the account may be suspended or terminated under Section 3.2.

17.4. Trader Status

If you sell in the course of a trade, business, craft or profession, you must identify yourself as a trader when publishing a listing. Where a seller has not declared trader status, consumer-protection rules such as the statutory right of withdrawal and the legal guarantee of conformity do not apply to that transaction, and any claim lies against the seller, not against Job Avion. Job Avion does not verify the declaration.

17.5. Disputes Between Buyer and Seller

Disputes about payment, delivery, condition, conformity, returns or refunds are matters between the buyer and the seller. Job Avion does not adjudicate them, does not act as arbitrator and has no obligation to compensate either party. We will, on request from a competent authority or where required by law, provide the information we hold about a listing.

18. Company Reviews and Verified Feedback

The platform lets people share their experience of working with an organisation, and lets organisations share their experience of working with a specialist. This is the part of the platform where the greatest care is owed in both directions, so the rules are set out in full.

18.1. Who May Write Feedback

Feedback about an organisation may be submitted only by a person whose working relationship with that organisation has been verified through the platform — a current or former employee, or a person who worked with the organisation in an equivalent capacity, including contracted, agency, ACMI, leased-in, freelance and self-employed crew, engineers and staff, and drone operators engaged for a job. Feedback about a specialist may be submitted only by an organisation whose engagement of that specialist has likewise been verified. Where the required verified relationship does not exist, the platform does not accept the submission.

You warrant that your feedback describes your own first-hand experience. You must not submit feedback on behalf of someone else, about an organisation you have not worked with, about a competitor, or in exchange for payment, discount or any other benefit.

18.2. Opinion, Not Our Statement of Fact

Ratings, scores, written feedback, salary reports and interview accounts are the subjective opinion and personal recollection of the individual contributor. They are not statements of fact by Job Avion, are not verified by us for accuracy, and do not represent our views. Aggregate scores are an arithmetic summary of what contributors submitted and nothing more. We may decline to display a statistic where the number of contributions is too small to protect the contributors' anonymity.

18.3. Rules for Content

Feedback must relate to the working experience and must be capable of being described honestly by the person who lived it. You must not submit:

• statements you know to be untrue, or serious factual allegations you could not substantiate if asked;
• the name of, or information identifying, any individual below the level of a company's publicly accountable management — no colleagues, no line managers, no crew members;
• information subject to a confidentiality or non-disclosure obligation, commercially sensitive information, or the personal data of third parties;
• anything drawn from a safety management system, a confidential occurrence report, a Just Culture process or a report made under Regulation (EU) No 376/2014 — such material must never be posted here and its confidentiality is protected by law;
• content about an experience that ended more than three years ago, unless it remains demonstrably relevant;
• abuse, harassment, threats, slurs, or content targeting a person's protected characteristics.

You may normally publish one review of a given organisation in any twelve-month period. Where circumstances have genuinely changed, an updated review may replace the earlier one.

18.4. Anonymity — What It Means and What It Does Not

Feedback is published without the author's name. The organisation reviewed is not told who wrote it, and we do not disclose the author's identity to that organisation.

You must understand the limits of this. Your feedback is pseudonymous to the employer, not anonymous to us: we hold the account behind every contribution and we are required to disclose it where a competent court or authority validly orders us to do so. Nor can we control inference — where a role, a base, a date or a detail is unusual, the description itself may identify you to a reader who knows the organisation. Before you publish, consider whether what you have written could point back to you, and write about the experience rather than about identifiable events only you were present for.

18.5. Rights of the Organisation Described

If you are an organisation and you consider a piece of feedback about you to be unlawful, factually false or in breach of these rules, you may notify us under Section 22. Where you make a substantiated challenge to the facts stated, we will put the substance of your objection to the author, without revealing your correspondence to them beyond what is needed to answer it, and ask them to confirm or substantiate the disputed points. If the author does not respond within a reasonable period, or cannot substantiate a disputed factual allegation, we remove the content. We may also ask the author to confirm the verified relationship on which the feedback rests.

You may also submit a response for publication alongside the feedback, and we encourage this: a considered reply is more effective than a takedown request.

What we will not do. We do not remove feedback because it is negative, because it is commercially inconvenient, because it is disputed as a matter of opinion, or because a commercial relationship exists between us. We do not sell removal, suppression or score improvement, and no payment to Job Avion of any kind affects what feedback is displayed or in what order.

18.6. Rules for Organisations Giving Feedback About Individuals

Feedback about a named individual carries greater risk of harm than feedback about a company, and is subject to stricter rules. An organisation writing about a specialist must confine itself to observable, job-related conduct and performance during the engagement. It must not refer to health, pregnancy, disability, religion, ethnicity, nationality, age, sex, sexual orientation, trade-union membership or activity, political opinion, or any other protected characteristic; must not refer to any safety report, confidential occurrence report or Just Culture process, nor to any protected disclosure or whistleblowing; and must not refer to a dispute, grievance or claim brought by the individual. Retaliatory feedback is prohibited.

The individual described is entitled to be informed, to see the feedback about them, to reply, to request correction of inaccurate statements and to object. Where a challenge cannot be resolved, we resolve it in favour of removal.

18.7. Enforcement

We may remove, suspend or refuse to publish feedback that breaches this section, and may suspend or terminate an account for manipulation of the feedback system — including fabricated, coordinated or incentivised reviews, reviews from accounts controlled by the reviewed organisation, and pressure or inducement offered to contributors. Where we act, the affected user receives a statement of reasons under Section 3.2.1.

18.8. Our Liability

Feedback is user content and Section 7 applies to it in full. Job Avion does not warrant the accuracy of any review, rating, salary figure or interview account, and is not liable for the content of feedback written by users, subject always to the limits in Section 5 and to what the law does not permit us to exclude.

19. Training Providers and Course Listings

The platform publishes a directory of training organisations, courses, type ratings and educational institutions.

We deliver no training. Job Avion is not a flight school, not an Approved Training Organisation (ATO), not a Declared Training Organisation, not a Part-147 maintenance training organisation, not an examination centre and not an accreditation body. We run no course, deliver no instruction and issue no certificate, licence, rating, endorsement or attestation of any kind.

A listing in the directory is not an endorsement, recommendation, accreditation or quality assessment by Job Avion. We do not verify a provider's approval number, the scope or currency of its approval, the recognition of its certificates by any authority, the qualification of its instructors, or the accuracy of its course descriptions, prices or dates. Before enrolling, verify the provider's approval status directly with the competent authority.

The training contract, its price, its cancellation terms and any certificate issued are matters exclusively between you and the provider. Job Avion is not a party to it and is not liable for the delivery, quality, cancellation or regulatory recognition of any course. Where Job Avion charges a fee in connection with a training listing, that fee is a platform fee for the use of software and is never a payment for tuition.

20. How Ranking and Visibility Work

Search results, match lists and directory listings are ordered by software. The main parameters that determine that order, and the reasons for their relative importance, are:

• Relevance to the query or profile — how closely the role, licence, type rating, aircraft type, location and experience of one side match the requirements stated by the other. This carries the greatest weight, because a result that does not match is of no use to either party.
• Completeness and currency of the profile or listing — filled-in, up-to-date entries rank above sparse or stale ones, because they let the other side make a decision.
• Recency — newer listings and recently active users rank higher, because an expired vacancy or an inactive account wastes the other party's time.
• Geography and mobility — proximity, stated willingness to relocate, and the right to work in the relevant jurisdiction.
• Signals of reliability — completed verifications, response behaviour and, where present, aggregate feedback.

Ranking cannot be bought. No payment to Job Avion — subscription, credit purchase, success fee or otherwise — improves a listing's position in ordinary search results or match lists, and we accept no payment for placement. Where a placement is paid or promoted, it is labelled as an advertisement and is separated from the ordinary results.

We do not disclose the algorithm itself, the weightings applied or any detail that would allow the ranking to be manipulated in bad faith or that would deceive users to their detriment.

21. Additional Terms for Business Users

This section applies where you use the platform in the course of your trade, business, craft or profession. It supplements the rest of these Terms and prevails over them in the event of conflict for business users only.

21.1. Changes to These Terms

We will notify you of any change to these Terms on a durable medium — an e-mail to the address on the account — and the change will not take effect earlier than 15 days after that notice, or later where the change requires you to make technical or commercial adjustments. You may terminate before the change takes effect. This notice period does not apply where we are under a legal or regulatory obligation to change the Terms sooner, or where the change addresses an unforeseen and imminent danger to the security or integrity of the service, to users or to third parties. Submitting new listings after notice may be treated as acceptance where you have unambiguously opted to waive the notice period.

21.2. Differentiated Treatment

Job Avion does not offer its own competing goods or services on the platform. Differences in how listings are treated arise only from the subscription tier held, which determines listing quotas, feature access and support levels as published on our pricing page, and from the ranking parameters in Section 20, which apply identically to every account.

21.3. Access to Data

You have access, through your account, to the data you and your users generate on the platform, including your listings, your applications, your messages and your billing history, and you may export it. Aggregate data about other users is not made available. Personal data is handled in accordance with our Privacy Policy.

21.4. Reasons for the Non-Circumvention Restriction

Where these Terms restrict you from taking a contact identified through the platform off-platform in order to avoid a fee (Sections 4.2 and 10.3), the reason is that the fee is the consideration for the service you have received: the platform's only revenue from a successful hire is that fee, and circumvention transfers the cost of the service to other users. The restriction does not prevent you from contracting with anyone; it requires only that the fee agreed for the introduction is paid.

21.5. Complaints

Business users may raise a complaint about our compliance with these Terms, a technical issue affecting the provision of the service, or a measure taken against their account, by writing to office@jobavion.com. We handle complaints promptly and proportionately to their importance and complexity, and reply on the same channel.

22. Reporting Illegal Content — Notice and Action

Anyone — user or not — may notify us of information on the platform they consider to be illegal.

22.1. How to Submit a Notice

Send your notice to office@jobavion.com. To allow us to act, please include: (a) a sufficiently substantiated explanation of why you consider the information illegal; (b) the exact URL or URLs, and any further information needed to locate it; (c) your name and e-mail address, unless the notice concerns child sexual abuse material or offences against life or physical integrity; and (d) a statement confirming your good-faith belief that the information in the notice is accurate and complete.

We will acknowledge receipt, decide without undue delay, and inform you of our decision and of the means of redress available against it. Notices that meet the requirements above are treated as giving us actual knowledge of the content concerned. Notices submitted repeatedly in bad faith, and content posted repeatedly in manifest breach, may lead to suspension under Section 3.2 following a prior warning.

22.2. Contesting Our Decision

If you submitted a notice and disagree with our decision, or if content of yours was removed, hidden, demoted or your account was restricted, you may contest the decision for six months from the date of our statement of reasons by writing to the same address. The complaint is reviewed by a person, not by automated means alone, and where we find the decision was wrong we reverse it without undue delay. This does not affect your right to bring the matter before a court or, where available, before a certified out-of-court dispute settlement body.

22.3. Points of Contact and Languages

The single point of contact for users, and for authorities, courts and the Digital Services Coordinator, is office@jobavion.com. Communications may be sent in Bulgarian or English. This channel is monitored by people; it is not solely automated. Our postal address is the registered address in Section 9. The Digital Services Coordinator for Bulgaria is the Communications Regulation Commission (Комисия за регулиране на съобщенията).

22.4. Orders From Authorities

Where we receive an order to act against illegal content, or an order to provide information, issued by a competent national judicial or administrative authority, we act on it and inform the authority of the effect given to it. Where the order concerns a user's content or data, we inform that user of the order and of the effect given to it, at the latest at the time the order is executed, unless the order requires otherwise or the law prohibits it.

23. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Bulgaria, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts of the city of Sofia, Republic of Bulgaria, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the platform.

Consumers: if you use the platform as a consumer resident in the European Union, the two paragraphs above do not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence (Article 6(2) of Regulation (EC) No 593/2008, "Rome I"), and you may bring proceedings before, or be sued only in, the courts of your country of residence in accordance with Regulation (EU) No 1215/2012. Nothing in these Terms limits your mandatory statutory rights.

Out-of-court dispute resolution. If you are a consumer and we cannot resolve a complaint between us, you may refer the dispute to a Bulgarian alternative dispute resolution body — the General Conciliation Commission attached to the Commission for Consumer Protection (Обща помирителна комисия към Комисията за защита на потребителите, kzp.bg) — or to the equivalent body in your country of residence. The European Commission's online dispute resolution platform ceased operating in July 2025 and is no longer available. Referral to such a body is voluntary and does not affect your right to bring proceedings before a court.

Business users: the exclusive jurisdiction of the Sofia courts stated above applies only where you use the platform in a business capacity. Before litigating, business users are encouraged to raise the matter through the complaint channel in Section 21.5.